At Palomar Health, requests for items from Catering, EVS, Facilities, Food Services, etc., were handled in a disjointed manner.
Often requests were misplaced or delayed because a centralized system was lacking.
Since implementing OnDemand from Sentact, requests are completed and responded to quickly and efficiently, with 100% of requests tracked from inception to completion, automatically.
OnDemand automates the process and provides the ability to track and escalate as necessary, ensuring gaps are filled with one application delivering full visibility into support services and rounding efforts.
