Hosted by Sentact Center for Clinical Excellence
Operational Webinar Series Recording
Presented by Michael R. Callahan, JD and Ellen Flynn, RN, MBA, JD, this Patient Safety Evaluation System (PSES) Education Session walks through how to build, document, and optimize your PSES to drive real improvement—not just compliance.
After watching this presentation, learners should be able to:
- Describe how documenting your Patient Safety Evaluation System (PSES) creates a safe space for learning and improvement
- Define the key steps for documenting your PSES
- Explain how a PSES helps organizations distinguish voluntary patient safety activities from those required by regulation
- Describe how a well-documented and implemented PSES transforms “check-the-box” activities into meaningful learning and improvement
- Describe how a well-documented PSES will maximize the broad privilege protections under the Patient Safety Act.
- Understand the role that CMOs, Quality and Risk personnel and MSPs can and should play in developing and protecting privileged patient safety work product
- Explain how rounding data relating to quality and risk events should be added as privileged and protected information in your PSES
- Learn how the scope of your existing privileged information within the PSES can be greatly expanded so as to provide additional opportunity to improve patient safety and reduce risk
View additional documents related to this presentation:
Presented live on April 8, 2026, by: Michael R. Callahan, JD and Ellen Flynn, RN, MBA, JD
Learn more about our AHRQ-listed Patient Safety Organization here.
